Return & Refund Policy

Return & Refund Policy

Effective Date: August 8, 2026

At The Conjure Room, every ritual product is handcrafted, prepared, and packaged with intention. Due to the nature of our spiritual and handmade products, we do not accept returns or exchanges.

Returns

All sales are final.

For health, safety, and spiritual integrity reasons, we cannot accept returns or exchanges on any of the following:

  • Ritual candles
  • Ritual oils
  • Mojo bags
  • Powders
  • Spiritual supplies
  • Any opened, used, or altered products

Please review your order carefully before completing your purchase.

Damaged Items

If your order arrives damaged during shipping, you must notify us within 48 hours of delivery.

To request a review, please email support@the-conjureroom.com with:

  • Your order number
  • A description of the damage
  • Clear photos of:
    • The damaged product(s)
    • The shipping box
    • The shipping label
    • All packaging materials

Failure to provide the required photos may result in your claim being denied.

Once your claim has been reviewed, The Conjure Room will determine whether a replacement or refund is appropriate.

Lost Packages

If your package is marked as lost, missing, or was not delivered, you must submit a claim for review.

Please email support@the-conjureroom.com with:

  • Your order number
  • A detailed explanation of the issue
  • Any supporting documentation available, including but not limited to:
    • Tracking information
    • Carrier claim information
    • Postal service documentation
    • Any other documentation supporting your claim

All lost package claims are reviewed individually.

Submission of a claim does not guarantee a refund or replacement.

The Conjure Room reserves the right to verify all information with the shipping carrier before making a final decision.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

The Conjure Room is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the package.

Order Changes & Cancellations

Because orders begin processing quickly, we cannot guarantee cancellations or modifications once an order has been placed.

If you need assistance, please contact us immediately at support@the-conjureroom.com.

Refund Eligibility

Refunds will only be considered after a complete review of the submitted documentation.

Refunds or replacements may be approved at the sole discretion of The Conjure Room.

We reserve the right to deny any claim that appears fraudulent, incomplete, or unsupported by sufficient evidence.

Contact Us

If you have questions regarding this policy, please contact us:

The Conjure Room

Email: support@the-conjureroom.com

Phone: 1-800-270-9554

Conjure It. Claim It. Live It. ✨